Shipping and Handling
Processing Details
Once your order is verified and your payment is approved, processing begins. This takes approximately 1 – 2 business days — not including weekends or holidays. After processing, orders are shipped from the warehouse located in Australia and China. If an invalid address was provided at the time of order, you will receive an email from Customer Support Team requesting a new address to ship to which may prolong processing times. You will receive a confirmation email once your order is shipped. Domestic orders are shipped via Australia Postal Service. The Australia Postal Service delivers packages Monday through Saturday. Please keep in mind that your shipping is calculated off of your discounted subtotal, which does not include tax. This is the total AFTER sale items have been reduced and coupon codes have been applied!
Shipping Details
This process begins after processing time, which typically takes between 1-2 business days (not including weekends or holidays. Please note, our time zone is Central Standard Time — CST. We are pleased to offer worldwide shipping to over 200 countries across the globe.
| Country | Delivery option | Shipping time | Delivery time |
| Australia Shipping | Standard | 1-2 working days | 7-15 business days |
| International Shipping | Standard | 1-2 working days | 7-15 business days |
Lost or Stolen Packages
Shipments lost or misdirected in transit to the destination will be reshipped to the customer once it has been determined the original shipment cannot be delivered within a reasonable time frame. We are not responsible for lost or stolen shipments when incorrect addresses are provided by the customer. Any packages returned to us as undelivered it will be re-shipped at customer expense. We are not responsible for refunding or replacing shipments for packages shown as delivered.